Your account
Delete your account
You can delete your Coachly account and its data at any time. There are two ways to do it, and you do not need the app for either.
App: Coachly (app.coachly.mobile). Last updated 27 September 2026.
From the app
- Open Coachly and go to Profile.
- Scroll to the bottom and tap Delete account.
- Confirm. The account is closed immediately and you are signed out.
By email
If you cannot open the app, write to support@coachlyeg.com from the email address on the account, with the subject Delete my account.
We reply within two business days and complete the deletion within 30 days. We may ask one question to confirm it is really your account before we delete anything.
What is deleted
- Your name, email address, mobile number and password.
- Your profile photo, and — for a coach — your storefront, biography, specialties, cover photo and certificates.
- Your identity documents, including the images, deleted immediately.
- Voice recordings you sent. The message stays in the conversation, marked as removed, so the other person's record of the conversation is not silently rewritten.
- Your device's push notification token.
- Reviews you wrote are removed from public view.
What is kept, and why
Some records cannot be erased on request, because keeping them is a legal obligation or because deleting them would remove someone else's record of what happened between you:
- Payments and bookings
- Amount, date and reference, kept for as long as Egyptian tax and accounting law requires. Held under your former account identifier, not your name.
- Message text
- Text messages stay in the conversation, because they are also the other person's record of the coaching and the evidence in any dispute. They are no longer linked to a live profile.
- Verification decisions
- The record that an application was accepted or rejected, kept without the document images.
Before you delete
If you have an active coaching programme, settle it first. Deleting your account does not automatically refund a programme you have paid for, and it ends your access to the chat where your plan lives.
If something went wrong and you want your money back, write to support@coachlyeg.com before deleting. We cannot review a case once the account is gone.
Deletion is permanent. An account cannot be restored, and the same email address can be used to register a new one afterwards.
Questions
support@coachlyeg.com- Phone
+20 101 592 9862- Operated by
- Ali Abdallah, sole proprietor, El Shorouk City, Cairo, Egypt